I mailed my dog's sample 6 weeks ago and the lab never started processing it, saying it must have been lost in mail. Ancestry did offer to give me a new kit but said they would absolutely not process the first one, if for some odd reason it did finally show up. The problem is my first sample was from my dog who was sick and passed away a few weeks ago so I can't get another sample. In addition, when concerned about it taking over 3 weeks to show
received, the company said not to worry because it often takes longer. Now, my dog has passed and I can't get another sample and they wont even process it if it does arrive if I get another kit. I would like a replacement kit as I have other dogs and paid $69 for the first one but I had my heart set on knowing what mix my Ranger was. Very long process. Would not use them again. Very insensitive as well.
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