I’ll keep this brief. I ordered a half standard rose as a gift, but it did not arrive on time. I reached out to the company and spoke with the responsible person who apologized, explaining that my order had been overlooked. When the delayed delivery finally arrived, the rose was in poor condition, broken in several places. I contacted the company again, and while they apologized, they mentioned they couldn’t replace it as it was their last one. Given its state, I understood why it was held back. They promised a replacement once new season roses were available in November. At the start of December, I followed up to check if the replacement had been sent, but they hadn’t done so yet. They assured me they would take care of it. About 10 days later, the rose arrived, but not to the intended recipient's address—it came to mine. This meant I had to make a 2 hour and 20 minute trip to deliver it myself. The company did say I could send it through the post office with postage covered, but since then, I haven’t heard back from their customer service. Overall, this was a frustrating experience.
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At Peter Beales Roses, we’re passionate about one thing – roses. Since 1968, we’ve proudly offered the UK’s widest and most diverse range of rose varieties, from rare and historic classics to modern hybrids. Whether you’re looking for a compact rose for a patio pot or a dramatic climber to transform your archway, you’ll find the perfect match in our award-winning collection.
Renowned worldwide for our expertise in classic roses, we hand-bud and grow all our plants with care in East Anglia, ensuring each one is strong, healthy, and garden-ready. With 29 RHS Chelsea Flower Show Gold Medals to our name, you can be confident you’re buying roses of the highest quality.
Many of our varieties are exclusive to us, meaning you won’t find them anywhere else in the UK. We’re here to help at every step – our friendly team is always happy to offer expert advice so you can find the ideal rose for your garden.
Discover the timeless charm of roses with Peter Beales Roses – where beauty, heritage, and quality bloom.See more
