Extremely Disappointing Experience!
My wife ordered a casual men's dress shirt size L as a Christmas gift for me on 12/6/25. The website was difficult to navigate and kept prompting her to repeat several items, leading to an unexpected duplicate order. We received tracking information for what we thought was a single item on 12/9/25, indicating it had shipped, but there was no way to track it. After numerous inquiries when it didn't arrive by Christmas, we learned it was coming from China, still with no easy tracking option. Almost 30 days later, two packages arrived from a location in PA. Inside were two identical shirts with no size labels, manufacturing details, or care instructions. Trying one on made it clear it was an XXL, not an L.
When I contacted customer service, which was not straightforward, I was instructed to send photos of the shirts, but they refused to refund the cost of the second shirt due to their ordering system. They offered to let us return one shirt at our expense to China, costing around $45-$50, while the original cost was $59. We were skeptical about tracking the return shipment to ensure it was received. The alternative was a 15% refund, minus shipping costs, back to our original payment method. We ultimately decided to keep the shirts and donated them to charity.
Overall, a very frustrating sales experience that felt typical for them – No Stars and I highly recommend avoiding this service!
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As a small family business, our story started in 2024. My mother loves to shop but was becoming increasingly disheartened paying high prices for what turned out to be low quality products.
This is where our Petes Online Shop began. We decided to set up our own small business sourcing quality, luxury products - without the highest price tag
We believe our garments can create a wardrobe of essential, stylish, smart pieces that can be mixed and matched for any occasion. Whether it’s dressing for a coffee and a catch up, a city night out or a special occasion, there’s something for everyone.
Our carefully chosen garments are manufactured to last so you can feel confident wearing them time and time again.
Our clothes are chosen with care so they’re easy to style, easy to wear and easy to enjoy! See more
