We visited the Kingston Park showroom today, and were very, very disappointed.
We had driven over 60 miles in the hope of looking at options for a new separates hifi system, with a spend of around £6000. We thought that this wasn't an insignificant amount of cash, but clearly it was insufficient to generate any interest from staff at this branch of Tysons.
The manager was polite and pleasant, but clearly sees this branch as showcasing very,very hi end options of speakers and kit.(think footballer spends -££££!) With virtually no mainstream hi fi options on show here, "that's for Carlisle" the manager here advised.
We did explain that we currently had Bang &Olufsen ( no response), and that we were considering the Naim Unity Star, as we had other Naim products. He had one on display, but it was on a shelf, around 3metres off the ground, and although we stood in front of it, discussing it, there was no offer to get it down, or to demo it. Perhaps there wasn't enough value in this sale? Anyway, he told us he was not a fan of the Star, as "CD quality is no where near streaming quality". Despite my wife saying she had many CD's she still likes to play, he was really quite dismissive.
We left after 10 minutes, cross and pretty disappointed with Peter Tyson.
A 10 minute drive into Newcastle and a visit to another HiFi specialist, and our experience couldn't have been more different- engaging, enthusiastic, knowledgeable and nothing was too much trouble, and all without any expectation of a sale. Even the offer to get a Naim in from another branch within a week so we could listen to it, without any commitment! PeterTyson, look and learn.
Based on our 2 experiences of Tysons at Kingston Park, we really can't see how it survives ( unless the mark up on hi end speakers and kit is so huge, one sale can cover all their costs) and we certainly won't waste another 120 mile, 160 minute round trip journey.
If you want to view, listen to, and discuss quality main stream hifi equipment, then don't waste your time travelling to this branch- pop into Newcastle itself.
P.S. Just to add, we were the only customers in the store throughout this time, so it wasn't as if they were so busy they were stretched.
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Peter Tyson is a market leader in audio, visual and consumer electronics, supplying a huge range of products from popular brands, selling online and via our retail stores.
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With technical expertise, passion for our products, trade in and save program, flexible financing and free next day delivery on most products, you're in capable hands when you choose Peter Tyson.
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