An Unfortunate Experience with Peter VardyI’d like to share my recent experience with Peter Vardy, which has been disappointing at every stage. From purchasing a vehicle to addressing its faults and returning it, their customer service and overall handling of the situation left much to be desired.Faulty Vehicle and Delayed Responses The issues began with a vehicle I purchased, registration number LO72 WNG, which was found to have significant faults and unsafe conditions shortly after purchase. Despite raising these concerns promptly in late November 2024, there was a complete lack of timely and effective communication. My formal rejection request was submitted in December, but numerous follow-up emails and calls went unanswered for months. Even after an inspection confirmed the faults, the delays dragged on, leaving me stuck in limbo.After involving Citizens Advice (who were incredibly helpful during this awful experience) and seeking guidance from the Motor Ombudsman, Peter Vardy finally responded, agreeing to take the car back. However, this resolution came far too late to undo the stress and inconvenience caused.Mileage Charge Dispute Peter Vardy’s refund proposal was equally disheartening. They offered a refund with a reduction of approximately £1,550—a charge that felt completely unjust. This deduction penalized me for their delays in responding, which forced me to use the faulty vehicle for an extended period—often with my young child in tow. The high mileage charge makes me question whether the prolonged silence for nearly three months was intentional—a strategy to profit from a customer already suffering from the distress of an unsafe vehicle. This raises serious concerns about their approach to handling issues.Vehicle Return Ordeal Adding to the disappointment was the chaos surrounding the vehicle’s return. On 26th April 2025, I drove to the agreed location, only to find the garage inexplicably closed, despite prior confirmation. After waiting for over an hour and attempting to contact Peter Vardy to no avail, I was stranded in a remote area with my child for almost four hours. Thankfully, the kindness of Arnold Clark staff came to my rescue (from Glasgow), but this ordeal was deeply frustrating and exhausting—not to mention completely avoidable.Overall Experience The lack of timely responses, repeated delays, and poor communication throughout this process have made the entire experience needlessly stressful. While I hope my refund is processed swiftly, the lasting impression Peter Vardy has left is far from positive. Their consistent failure to meet basic customer service standards has been appalling. I urge others to proceed with caution when dealing with Peter Vardy. I hope sharing this review encourages Peter Vardy to reflect on and improve their service standards. I cannot recommend them to others based on this experience.
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Our vision is to create the world's best motor retail operation as measured by our partners, guests and communities in which we serve. We strive to provide excellent customer service and 9/10 of our customers said they would recommend us to their family or friends.
