Review Time
Bought my third Evoque from Peter Vardy Aberdeen in March 2024. Usual Sales promotion which I have always bought the cars in. Key factor was first service free of charge. Now find when the service is due, Parks (now LR/Jaguar dealership) have no information; no data; no responsibility; no 'obligation' to honour this! My contract was signed via a Portal (sales guy - now at PV Porsche) sent this and then a separate code to access. Due to this process, I cannot 'prove' the contractual commitment of the free service and am faced with a £600+ bill for Parks to service the car! No other acquisition I have been involved in do not transfer ALL client/vehicle/contractual details? I am aware that multiple customers are facing this situation. I have advised Land Rover of this as it has tainted my view of buying a fourth Evoque for sure!
Bought my third Evoque from Peter Vardy Aberdeen in March 2024. Usual Sales promotion which I have always bought the cars in. Key factor was first service free of charge. Now find when the service is due, Parks (now LR/Jaguar dealership) have no information; no data; no responsibility; no 'obligation' to honour this! My contract was signed via a Portal (sales guy - now at PV Porsche) sent this and then a separate code to access. Due to this process, I cannot 'prove' the contractual commitment of the free service and am faced with a £600+ bill for Parks to service the car! No other acquisition I have been involved in do not transfer ALL client/vehicle/contractual details? I am aware that multiple customers are facing this situation. I have advised Land Rover of this as it has tainted my view of buying a fourth Evoque for sure!
Peter Vardy sold us a vehicle which was marked as stolen and salvaged without disclosing this information which means when we came to trade-in its worth 40% of its market value. Essentially this is a write-off but they sold it as perfectly fine.Absolutely shocking service, when purchasing a vehicle from a so called reputable dealer just goes to show you cannot trust any of them and you certainly cannot trust Peter Vardy. Perform your own checks because even Peter Vardy are selling write-offs as perfectly reputable cars which is not the case.
Avoid Peter vardy at all costs.I was sold a Land Rover discovery under approved used and told it included 12 month warranty.Had a problem come up after 10 month, garage has been sold to parks. They don’t care at all nobody has got back to me, had to end up paying myself £500Please please please get your warranty and everything down in email evidence. They do nothing but lie to avoid paying, a quick google search will confirm this.
Service department have been nothing short of amazing. I've now used them twice since buying my car. The turnaround time was quick, less than 48 hours on both occasion. A special mention to Sasha who kept me informed all the way through the process.
An Unfortunate Experience with Peter VardyI’d like to share my recent experience with Peter Vardy, which has been disappointing at every stage. From purchasing a vehicle to addressing its faults and returning it, their customer service and overall handling of the situation left much to be desired.Faulty Vehicle and Delayed Responses The issues began with a vehicle I purchased, registration number LO72 WNG, which was found to have significant faults and unsafe conditions shortly after purchase. Despite raising these concerns promptly in late November 2024, there was a complete lack of timely and effective communication. My formal rejection request was submitted in December, but numerous follow-up emails and calls went unanswered for months. Even after an inspection confirmed the faults, the delays dragged on, leaving me stuck in limbo.After involving Citizens Advice (who were incredibly helpful during this awful experience) and seeking guidance from the Motor Ombudsman, Peter Vardy finally responded, agreeing to take the car back. However, this resolution came far too late to undo the stress and inconvenience caused.Mileage Charge Dispute Peter Vardy’s refund proposal was equally disheartening. They offered a refund with a reduction of approximately £1,550—a charge that felt completely unjust. This deduction penalized me for their delays in responding, which forced me to use the faulty vehicle for an extended period—often with my young child in tow. The high mileage charge makes me question whether the prolonged silence for nearly three months was intentional—a strategy to profit from a customer already suffering from the distress of an unsafe vehicle. This raises serious concerns about their approach to handling issues.Vehicle Return Ordeal Adding to the disappointment was the chaos surrounding the vehicle’s return. On 26th April 2025, I drove to the agreed location, only to find the garage inexplicably closed, despite prior confirmation. After waiting for over an hour and attempting to contact Peter Vardy to no avail, I was stranded in a remote area with my child for almost four hours. Thankfully, the kindness of Arnold Clark staff came to my rescue (from Glasgow), but this ordeal was deeply frustrating and exhausting—not to mention completely avoidable.Overall Experience The lack of timely responses, repeated delays, and poor communication throughout this process have made the entire experience needlessly stressful. While I hope my refund is processed swiftly, the lasting impression Peter Vardy has left is far from positive. Their consistent failure to meet basic customer service standards has been appalling. I urge others to proceed with caution when dealing with Peter Vardy. I hope sharing this review encourages Peter Vardy to reflect on and improve their service standards. I cannot recommend them to others based on this experience.
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