I brought a Nissan Juke Tekna on thec18th December 2024 and took delivery on the 21st December 2024, this was confirmed by email which would take about 2 hours, just before I was due to be there I was phoned asking for the settlement figure on thr Toyota CHR which I was trading in, this was sent to him. On arriving at Parks I was met at the entrance by Kieran who informed me that everything was done and my car (Toyota) had been settled and who told me he was just going out with a customer for a test drive and would be about 20 minutes, this frustrated me as I had an appointment and I had just come off night shift. After half an hour I told the receptionist to tell Kieran to cancel the deal as I was not prepared to wait any longer, When Kieran walked in with the customer and continued to assist the new client, by this stage I was fuming and instead of going with my gut feeling, I was told by another salesman that they were just putting petrol into the car. When the car arrived the gentleman who put petrol in the car handed me the keys as clearly Kieran wasn't interested in handing the car over to me.The car that I traded in hadn't been paid and I had written a review on Trust pilot I was contacted by Kieran begging me to remove the complaint and promised me that if I need help with anything regarding the car I was told contact him and that I would get a goodwill gesture for removing the complaint. After having the car for a week, the lights on the dashboard come up, saying "warning engine malfunction and system fault". and it felt like the engine lost power. I immediately took the car back to Peter vardy and told them what had happened. I was told to leave the car with them and they would look at it. I was contacted later that day to tell me my car was ready. I spoke to the mechanic who said he couldn't find any faults, When I asked about the warning lights he told me he hadn't been informed that warning lights had come on, but he thinks it was due to the battery.On Tuesday the 28th January 2025, as I turned to go onto the M8 all the warning lights came on again and the car lost power. I managed to get home and immediately contacted Peter vardy, I explained what had happened and was told to take the car in the following day (29th). I explained to them that I work night shift and I would need my car to get to work, the lady that I was talking to asked the mechanic if the car would be safe to drive and he replied yes.I took the car to Peter vardy at 08h00 on the 29th, I asked them to let me know ASAP what was happening as I was working that night. This never happened at at 16h02 I contacted them to find out what was happening, when I got told that they have to replace the alternator and the turbo. The car has 6992 miles on the clock, and why was this not picked up when I took my car in the first time.I explained they could have notified me earlier so I could try and make arrangements to get a car for work, due to the fact they never contacted me I asked for a curtesy car and was told they never had one. I contacted Kieran and told him as promised I would get a goodwill gesture and asked him if I could get a courtesy car, he said he would speak to his manager and would phone me back in 10 minutes, this never happened and I phone him again when he told me there was nothing he could do and that he had finished work for the day.I still have had no communication from Peter vardy regarding my car, how long they will have it and the manager is never available. I'm aware Peter vardy has been taken over by Parks and I sent a complaint to them 3 days ago and have not been contacted, so clearly their service won't be any better
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