Head office customer service department is non existent.Noticed that my car wasnt taxed and had no letters or anything from the DVLA so gave them a call to find out to my surprise that I was never the registered owner of my car. Peter Vardy never completed the new owner form and sent it to the DVLA to update.You call the head office and every option just goes through to a voicemail promising a call back. No reply after 24 hours. Sent an email and got an initial reply within 20 mins asking for more details then I have to keep chasing with emails and multiple phone calls.After the frustration of not getting anywhere, it seems if you copy Sir Peter Vardy into the emails you can get a call within 15 mins! Missed the call due to a workplace meeting. The a voicemail from Scott was left asking me to get back in touch. Phone the number and guess what - the answer machine again. Emailed back a week ago and still nothing.When you do get an email from them, its never signed off with anyones name so you dont know if its the same person you are talking to or if they are just passing it off.Finally I've got the documents to tax my car after 15 unanswered calls, voicemails left and multiple emails chasing them.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our vision is to create the world's best motor retail operation as measured by our partners, guests and communities in which we serve. We strive to provide excellent customer service and 9/10 of our customers said they would recommend us to their family or friends.
