Got a Mini JCW via PCP in February 24 from Seafield Road Mini branch in Edinburgh. £400 deposit had to be provided until I got my log book from DVLA as couldn’t find my original log book. After providing my new log book I waited weeks to get my £400 deposit back. After taking the car back no less than 3 times due to the tyre pressure indicator light coming on as soon as I got 5 mins down the road after picking it up , it went in for fix, happened again, went in for fix and finally rectified on the third try. Let this all go though as I am quite a mild mannered person and give people chances. Took car back in April 24 as it snapped out of gear when took off at traffic lights and kept cutting in and out of gears jerkily (automatic) and also had a whine when breaking in reverse. Told they couldn’t see anything and whine would go away over time as probably dust issue and needed a good run. Video evidence to support this. Then I take it in for its 6 month service and brake fluid change to another authorised Mini dealership nearer to home on 30/8/24. When trying to take the rear bleed nipples off to do said brake fluid change , it was seized and I quote “due to over tightening at last change” It broke off and they couldn’t do a repair and advised me new calipers were needed at a cost of £678 for silver ones (red JCW ones that I had on car originally on backlog to December and I wouldn’t get car back until December if I wanted those and those calipers would cost over £1000) . I did not over tighten them - I never touched them . Why would I? Don’t even know what they are!! It was like this when I bought the car. Got in touch with Peter Vardy - they said it was the other dealerships problem as they broke off the rear bleeding nipple. A direct quote from Peter Vardy’s head of workshop - “This isn’t your fault - you have just been driving the car” So I am then stuck in between two different mini dealerships. Peter Vardy said they would speak with the other dealership - both ultimately stating I would have to pay although the other dealership took £100 off as a goodwill gesture. What I should have said at the beginning is this car was 6 years old when bought with 18000 miles on it. Car has sat and done next to nothing for years which is why things have seized and corroded. I drove the car daily since purchase. Peter Vardy stated they wouldn’t support paying for the calipers and said they would phone me back . They did but I was in a meeting - I replied to their email which said they would try again later that day or in the morning. Never heard another thing from them. Sent another email. No response. I totally agree with another persons review of this branch - happy to take your money but once the car is off the forecourt, they couldn’t care less. I will never be back to Peter Vardy Mini and will ensure I discourage others from doing so. I have paid for these calipers as I have had no option as my car was in for a week waiting on this getting sorted and I cannot wait any longer without a car but I will be pursuing this further with ombudsman, trading standards and whoever it takes. Funnily enough, you can’t get a name of the overall manager of the branch on their website to complain to directly. How convenient.
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