I am in the process of seeking to identify what steps i can take as a consumer against this company for the absolutely appalling treatment I have recieved. I purchased a car for approx 10K in May 2024. It broke down 8 times in 2 weeks, with heavy smoke from engine and loosing all it's coolant, plus a bonnet that wouldn't open and a rear window washer that wouldn't function.After 2 months of emails - during which time the car was not reliable or usable - as well as calls and eventually a recorded letter I got them to look at it. They diagnosed the issue as a loose cap on the coolant bottle which was clearly absolutely not the issue but nevertheless I had to go with it. They replaced this.They replaced the washer which has worked fine since.They also claimed they fixed the bonnet but it still doesn't open and clearly has a loose of disconnected lever so that's another problem they have shirked. They just covered the broken latch in lubricant to a ludicrous extent and left it. The car immediaty broke down again with some and.losy coolant, and then again the next day in a hospital car park underpass while trying to follow an ambulance which was blue lighting a very close family member for a suspected stroke. I called them immediately. This was on Monday 2nd September It's now Thursday and despite emails and me sending more photographs of all the issues and proof of the coolant leaking, they are completly ignoring me so I have to start looking at consumer & legal options now.An absolute disgrace, staffed by lazy incompetents. Completely disgusted. I have a SAR request in place and pending response by the statutory deadlines which has nkt yet passed given that they also managed to mix up my personsl contact details with someone elses, and I want to know how careful - or otherwise - they have been with my own data in general.
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Our vision is to create the world's best motor retail operation as measured by our partners, guests and communities in which we serve. We strive to provide excellent customer service and 9/10 of our customers said they would recommend us to their family or friends.
