Shocking company their response to bad reviews and complaints leaves a lot to be desired, see end of review. There is certainly more can be done in the case of my complaint. They can change the rejection to a cancellation so i can receive the full 7 months of finance I paid instead of the 3 months I received. (Had the car 24 hrs when it broke down it was in the garage waiting for repairs less than 2 weeks later and stayed there.Bought a car the end of January 2024. BMW X1 2018 reg. The day after I collected the car from the dealership the engine light came on with a message saying "drive train malfunction possible to continue journey" My husband called the dealership immediately to inform them of this problem. He was told they would not be able to look at the car until 28th Feb 2024. He was also told they only recommended driving the car around town and not to use it for long journeys. This was impossible for us as I needed the car for work, our daughter does competitive highland dancing meaning long journeys in the car, we have an autistic son we take for drives to calm him down. Due to this I had no choice but to take the car through to my husbands place of work (40 miles away) and swap it for his car (luckily he works offshore so I was able to use his car). This meant an unexpected loss in earnings as I had to take the day off work and also had the cost of fuel to pay.When my husband came home from offshore (again another loss of earnings due to having to take the day off to collect him and again cost of fuel). (We did not want to chance using the car and making any problem worse). He called the dealership to ask if they could look at the car sooner if they did not have to provide a courtesy car. They said they could look at it the following day. We took the car to them the following day and I used my husbands car for work etc.I received a phone call from the dealership a few days later telling me the car would need to be seen by a BMW specialist and asking when I could collect it. I told them not till it was seen by the BMW specialist. I then had to go through to Aberdeen, a journey of 40 miles to collect the car from Peter vardy and take it to the BMW specialist. This again incurred a loss of earnings as I had to take the day off work, cost of fuel for the journey through and a £14 taxi fare from the BMW specialist back to the Peter Vardy dealership to collect my husbands car. I then found out later that night that the dealership was closing down that day. I was not informed of this during my visit to the dealership, or when I bought the car or since. I had to find out from a newspaper.I called the BMW specialist after they had the car for a week to ask if they had repaired the car and was told the car needed a new gearbox. This would cost £10,000. They also told me they were waiting for Peter Vardy to confirm the payment of the repair but had not had any luck in getting a reply. They suggested I try and "chase them up". I called Peter Vardy straight away, explained the situation and was told someone would call me back. No-one ever did. My husband also tried calling and although he got to speak to various different people we still had no car. He even tried the warranty company Car Care Plan that I paid over £800 for in with my finance and was told they would not pay for the repairs as the car was sold with the fault and that it was the responsibility of Peter Vardy. I could no longer get in touch with anyone and spent days calling different dealerships to be told they cannot help, customer services did not answer their phone no matter how long I let it ring or what time of day I phoned.We eventually travelled down to their head office in April as this was the only way we could contact them. We asked them to cancel the car so we could be refunded all of the finance and deposit paid and were told there was a meeting the following day to discuss my car and that cancelling should not be a problem. I heard nothing from them and was unable to contact them for months. Finally they told me in August that i would receive a refund of my deposit and the finance company would issue a refund for the finance paid. I received less than half the finance paid as peter vardy told the finance company i rejected the car. I called to ask them to put it through as a cancellation as the finance company could not fully refund me unless it was a cancellation and was told they do not cancel cars they only reject them because of this i have lost almost £2000. I would never buy from Peter Vardy again much less recommend to anyone. I also never received an apology or compensation for all money and time lost. A truly disgusting company.Date of experience: 01 February 2024Reply from Peter Vardy Ltd2 days agoHi Carol,Thank you for your review.We are sorry to hear about your experience, we have investigated your concerns and there is no further action we can take.RegardsPeter Vardy
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