The initial sales process with PV BMW is positive, but then thats because they want your money.I have bought four BMWs from this dealer over a number of years, you would think I would have learned my lesson after previous bad post sale experiences but I like the brand.Servicing - Main service seemed fine, however on a recent ‘seasonal check’ they were atrocious, including missing a highly dangerous tyre defect. Booked in for 11am, was told it would take 1 hour max as I was waiting for it to be complete. The car wasn’t taken in until 11:45am and then wasnt ready until almost 2pm. I hadn’t noticed the tyre had been badly damaged, one of the sales guys did. I said to replace it as upon checking it was in no way roadworthy. Got the car back, really not sure what, if anything was completes. Tyres came back as all good on the report, obviously not. I have a service plan but wont be using PV servicing again.Trade in / new sale. While waiting for my car (it was a long wait, see above), I spotted a nice 128ti, decided to ask for a test drive. I asked at that time what the trade in for my car old be (Typical cheap sales tactic, they got me to test drive before they would give this). It was when they were checking my car that they highlighted the torn tyre side wall, I asked that the tyre be replaced. I test drove the 128ti, which had been through a few of the staff as a ‘demonstrator’ and liked it. Back to showroom and see about the trade in. Apart from the torn tyre and easily fixed damage to the same wheel (cost me £80 for the repair the next day) the car is in spotless condition. They offered what I thought was a very low trade in value but I was assured it was very competitive. I thankfully didnt buy the other car and was then kept waiting far too long for my car to be returned.Trade in: After leaving I was offered £1250 more by WBAC, £1400 more by another dealer, either of these I had used before or was buying another car from (and not the fifth car from the same dealer)Marketing: in the next week after leaving the showroom I was contacted not once or twice but FIVE times by phone asking about the VIP event and if I was interested in buying another vehicle - phone number 01315738718 now blocked - on each occasion I told them I was not interested and to stop calling.Ive finally learned my lesson, I will not return to PV (any dealership) and while I have this BMW will go elsewhere to get it serviced. I have also decided I have had enough and will never buy another BMW. Post sale experience is atrocious, service process is very poor, phone routing when calling awful (unless you want to ask about buying funnily enough) and can be trusted to service properly
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