I ordered a dog training device April 7, 2024. April 10th my order had not shipped or processed and I needed to adjust the delivery address. I attempted to submit a form on their website and it asked for my order number. I entered the order number and when I submitted it, I received a response that the order number was invalid. I tried two more times then went a different route where an order number wasn't required. Of course it went to a different department but I needed to reach someone and get my correct order number.I received an email reply that said it was too late to change the order, they can't do it and I need to do it on line. They never addressed the incorrect order number. I cannot do anything on line without the correct order number.So I emailed again and received an email that said my order was shipped and to track it with rhe tracking number. They did not provide the tracking number and when I looked on my account, the item had not shipped. I emailed at least 6 more times just to get the correct order number and I received generic robo responses. I called the customer service number and listened to an out dated authentic robot message telling me to use the link. Then I received the link on my phone. It's the same email I've been sending unanswered messages to.The website says they are in San Francisco however the voice says Bangladesh. The internet says South Africa. The website says 24/7 customer service and offers a Chat room that doesn't work.They offer refunds however the fine print has all the rules and fees involved. Do not do business with these scammers.
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We are the biggest Online Pet Store in South Africa, offering a selection of Dog Food and Cat Food, Toys and Accessories. We are focussed on making pet parenting easy through our monthly scheduled deliveries of your pet food, tick & flea medication and...
