Review Time
Efficient, reliable and quality of food and products the best. Customer Service and delivery schedules exceeded expectations. I have used the years ago on scheduled deliveries and went back to them as their service cannot be matched. You won't find better.
I ordered a dog training device April 7, 2024. April 10th my order had not shipped or processed and I needed to adjust the delivery address. I attempted to submit a form on their website and it asked for my order number. I entered the order number and when I submitted it, I received a response that the order number was invalid. I tried two more times then went a different route where an order number wasn't required. Of course it went to a different department but I needed to reach someone and get my correct order number.I received an email reply that said it was too late to change the order, they can't do it and I need to do it on line. They never addressed the incorrect order number. I cannot do anything on line without the correct order number.So I emailed again and received an email that said my order was shipped and to track it with rhe tracking number. They did not provide the tracking number and when I looked on my account, the item had not shipped. I emailed at least 6 more times just to get the correct order number and I received generic robo responses. I called the customer service number and listened to an out dated authentic robot message telling me to use the link. Then I received the link on my phone. It's the same email I've been sending unanswered messages to.The website says they are in San Francisco however the voice says Bangladesh. The internet says South Africa. The website says 24/7 customer service and offers a Chat room that doesn't work.They offer refunds however the fine print has all the rules and fees involved. Do not do business with these scammers.
I ordered food, the order was scheduled to be delivered on the 18th, there was an error on my profile with the contact number on my profile, it was corrected and I requested for the food to be delivered the same day or the next based on us travelling, I put express delivery for a reason and I'm sending emails continously yet no delivery, it's sad because when I checked track my order the delivery scheduled was for the 18 December 2023.
I read all these reviews about bad service from petheaven and I feel for the person who has had this service. I have had nothing but good service. If I email a query I am answered either the same day or the next with a call or an email. I am notified a few days prior to deduction from my account and I can change things beforehand. The food is delivered on the day they say they are delivering. I guess if you live far out, or if there is nobody there to receive things, then yes your delivery is not as reliable. I want to thank the people at petheaven for making my life easier and always being helpful
Absolutely disgusting service. My delivery was suppose to be delivered on 22/12/2022, I phoned on 23/12/2022 and they promised it would be delivered 23/12/2022. I cannot get hold of either Petheaven nor the courier Wumdrop. No one answers the Whatsapp messages or on the call centre.There is a reason I ordered the food for my cats, as their food was almost finished. Waiting 4 days for them to deliver and no one answers the phones or messages.I will never order from Petheaven again!!!!Empty promises of 1 day delivery or the next day delivery. You are inhumane to say the least!!!Pathetic!!!!!! I want a refund so that I can buy food for my cats that is starving!!!!!!
After waiting exceptionally long for my delivery, I received a worm infested product! I reported this to the company was promised a refund and was asked to keep the worm infested product for collection. Now I'm still waiting and they simply ignore emails! Absolute thieves! Stay away from this company.
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We are the biggest Online Pet Store in South Africa, offering a selection of Dog Food and Cat Food, Toys and Accessories. We are focussed on making pet parenting easy through our monthly scheduled deliveries of your pet food, tick & flea medication and...
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