I have had a truly frustrating experience with this service. My employer offers pet insurance through a certain provider, which is why I chose them initially, but that decision turned out to be a mistake. I completed my first round of policies and provided my employee ID for payroll deductions. However, one out of three policies lapsed because I supposedly didn't enroll through my employer, despite giving my employee ID. It was confusing since my other two policies remained active. After two months of back and forth, a representative admitted the mistake was on their end, and I wouldn't need to backpay for the lapsed policy. But later, another representative insisted I had to backpay to reopen it. I declined and requested to cancel it to enroll through my employer's site. I created three new policies and intended to keep the original two active for coverage during the transition. I received confirmation emails for the new policies, and all seemed fine until I tried to file a claim after a vet visit. They then informed me that I couldn't have two policies active simultaneously and needed to cancel one, risking gaps in coverage. Additionally, I was told that my employee ID might be incorrect, even though I signed up through the employer's website. When I asked for a notification regarding this issue, they said no, indicating potential cancellation without informing me. The supervisor I spoke with was unprofessional, lacking care and politeness. This has been the most disappointing experience.
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