Avoid using the company at all costs. I have had a battle with them for nearly two months. I have had to involve citizens advise consumer services in order to get legal advice on how to get my money back. Unlike other reviewers they shipped my product almost immediately. The product does not work, not even producing lukewarm water. Be aware they know about this clearly if you read their returns info. This is where the problems start. They have no returns address and no returns contact number so they make it really difficult to return an item. It took me about 7 requests and about 4 weeks for them to finally give me a returns address which is some farm in Middlewich. I returned and specified I wanted a full refund. It took them another week to confirm receipt of goods back and tell me they have given me a credit note to spend on their site. I advised I did not request this and they were to process the refund. This is when they started ignoring emails. With no other means to contact them you are stuck. Advice from citizens advice consumer service lead me to writing to them formally advising of their obligations under the consumer rights act to refund my money. This was done recorded delivery where confirmation of receipt was obtained but they still ignored. I had paid Klarna pay in 3 so when I had returned the item I had opened a case with them. Process is they chase the supplier and after no response and I evidence confirmation of receipt of goods returned Klarna give me my payment back and they chase the debt. I assume this is now happening as Klarna refunded my first payment and have written off the debt by me on the agreed cut off date. There is definitely something not right with how the company operates so if you don’t want to lose your money avoid it at all costs! I strongly urge you to report this company to trading standards via the citizens advice consumer service if they are doing the same to you. I am advised the more people who report this company the more chance we have of stopping them doing this to anyone else and others losing their money.
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