If I could select negative stars I would. About five years ago, my dog was stolen by an abusive ex-boyfriend. She was licensed in my name with the state, her microchip was registered to me through multiple companies, and I was solely responsible for her care.Despite this, PetKey (petkey.com) allowed her microchip to be re-registered under his name without verifying its existing registration. They did not check against other databases, such as AAHA, to confirm prior ownership—a simple process that could have prevented this. Their lack of verification enabled someone with no right to take over her registration, which is deeply troubling.PetKey’s handling of this issue reflects a serious lapse in empathy, professionalism, and diligence. Their response to my inquiry stated:"Microchip registries are not obligated to verify if a microchip is registered with another database before independently recording the details... We will not be continuing further correspondence regarding this matter." – Customer Support Representative, PetKey LLCThis approach creates opportunities for pet theft, and I've spoken with several others who’ve experienced similar issues with PetKey within the past 3 years. While I understand their legal limitations, PetKey's unwillingness to explain their process—or outline steps to prevent future incidents—is unacceptable.PetKey is now hard-pressing to get this review removed even though there is nothing defamatory about it.
Claim your business profile now and gain access to all features and respond to customer reviews.
Largest Lost Pet Classifieds and Pet Recovery Network in North America. We offer 24/7 lost pet recovery support for missing pets and Lifetime Microchip Registration.
