Review Time
After talking with representative Amirah L. I was very happy and satisfied with her knowledge and understanding of what my issues were. She immediately helped me with my misunderstanding and answered my questions and helped me finish my registration for my dog. She was one of the best representatives I’ve dealt with on the phone and her service was very appreciated by me.
Beware of this company. My daughter received an email from them stating your pets microchip registration is pending and to log in to get a discount on lifetime registration. Our pet has been registered to ME his entire life. He was microchipped 7 yrs ago by his vet and it was registered for life with a different company. Its always been my name at vet, my email, and his dog license has always been in my name alone. I googled this and found they search databases for micro chip numbers. No clue how they got my daughters name or email out of it. Imagine if I wasnt a responsible pet owner and keep all receipts. The company I use is looking into this. Don't be fooled into paying twice when you already have your chip registered. When I tried to call the recording says to leave a message with the microchip number. Not even 24 hr agents like the company I use who picked up right away
Scam! Scam! Your pet is NOT safe from theft with these people!!! Look at how other people are saying their pets are being stolen because as long as you have the chip ID and can get into someone account, you just change the info right on the web page !!! No questions asked ! If you want to change email you do have to call but you just need the info off the web page to change it!!! NOT SAFE!!!!! P
If I could select negative stars I would. About five years ago, my dog was stolen by an abusive ex-boyfriend. She was licensed in my name with the state, her microchip was registered to me through multiple companies, and I was solely responsible for her care.Despite this, PetKey (petkey.com) allowed her microchip to be re-registered under his name without verifying its existing registration. They did not check against other databases, such as AAHA, to confirm prior ownership—a simple process that could have prevented this. Their lack of verification enabled someone with no right to take over her registration, which is deeply troubling.PetKey’s handling of this issue reflects a serious lapse in empathy, professionalism, and diligence. Their response to my inquiry stated:"Microchip registries are not obligated to verify if a microchip is registered with another database before independently recording the details... We will not be continuing further correspondence regarding this matter." – Customer Support Representative, PetKey LLCThis approach creates opportunities for pet theft, and I've spoken with several others who’ve experienced similar issues with PetKey within the past 3 years. While I understand their legal limitations, PetKey's unwillingness to explain their process—or outline steps to prevent future incidents—is unacceptable.PetKey is now hard-pressing to get this review removed even though there is nothing defamatory about it.
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Largest Lost Pet Classifieds and Pet Recovery Network in North America. We offer 24/7 lost pet recovery support for missing pets and Lifetime Microchip Registration.
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