Review Time
The shipping took an entire month, and when the package finally arrived, I gave them a chance by using them for a few weeks. Within a fortnight, my home started to smell like burnt crayons. Initially, I thought it was due to the heating system. We only realized it was the diffuser when we saw one of our cats approach it, sniff, and back away as if in discomfort. We unplugged all of them and discarded them where they belonged. Now, after 24 hours, the unpleasant smell is finally gone.
Wish I would’ve read these reviews before I ordered CatCalm. I’ve been waiting by my mailbox everyday. Reached out twice. No reply. Very disappointed. I was so hoping this product would work however I don’t think it really exists. I will be contacting my bank in the am to file a fraud claim.
If I could give 0 Stars I would. I placed an order for their Cat Calming Diffuser about a month ago. I was told delivery in 3 to 8 business daysWhen it did not deliver I contacted their customer support by e-mail I was told it was out of stock and would be restocking and sent. One week later they advised it shipped and gave me tracking information from a company called GoFo. Trying to contact that company was an absolute joke in itself redirecting from their site to track..When I get redirected something is wrong.I ask Petlife to refund my money and more or less said "No" but they would reship..I told them "No" and warned them of a Very Negative review. Can't speak to their product just from my experience that now I have seen many others tell the same. BUYER BEWARE
I bought and received two Kaytee water feeding from this company. They have never worked. Unlike other online sellers, many of their items sold by this company cannot be returned because they are not their listed brands. I was not aware of that so I lost some money. Those who got their items working from this company were just lucky. This company is really a scam. No doubt about it.
This product is a scam. They prey on desperate pet owners looking for solutions for behavioral/health issues. I was looking for a way to get my two cats to stop fighting-- Petlife Bio's CatCalm diffuser seemed like it could work. Claimed to use special pheromones that other diffusers don't, approved by veterinarians.I kept it plugged in for two months and the level of the liquid in the bottle didn't go down at all. Each bottle is supposed to last for a month. What's more, there's been no behavior change in my cats. They have a "90-day return policy money back guaranteed", but I doubt I'll see a refund.
The website looks European and it states “nearly half a million” reviews…. Service and response to emails is non existent, product, not told this on website, ships from China and the icing on the cake is to return an item you have to, at your own expense, ship it to the USA and if it doesn’t get there in perfect condition no refund will be made….. guess what it will never arrive OR will, at their estimation, not be in good condition and no refunds are issued BEWARE this company with its fake customer reviews and statements such as “scientifically proven” and “vet recommendation” is not true and all a fabrication
Products was new and unopened. Expire date of 2027!!They are a little slow to ship, O.K. If you have an issue give them 1-2 days to follow up. They will get with ya. I had a question after I placed my order took em that long to respond. They are real. I will order form them again. Thanks PetLife!
Prices were great and reviews were mixed. I decided to take a chance since it wasn't an urgent purpose. I got an acknowledgement email and another when the order shipped. It took 11 days total, which is longer than most, but fine for the price.I didn't need to speak with customer service for anything.
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