Review Time
Over a week later the owner Michael Cairns (another profile to block) is still having a tantrum about the negative review I've left..please see my Google review on Mantis Ni.!!
He's now calling me "stupid" and a "Moron" he says I should" be the bigger person and admit fault"!!! He's also calling me a liar .
And saying I've "pulled the Abusive woman card" He's now claiming that a female does his socials and is making our I wasn't speaking to him .such B S .
Even IF that was the case then it just makes the shops customer service even worse !! AND HE SAID I WAS MAKING A FOOL OF MYSELF!! 😂
He's clearly now getting family members to write 5* reviews..same surname.. Cairns!! 😂 Look for yourself readers.
The owner of this service is incredibly unpleasant and hard to work with. He lacks any people skills, and if there are issues with your order, he resorts to attacking you on social media instead of resolving the problem. It's best to steer clear of this company.
The owner is one of the most unpleasant and challenging individuals to deal with. He lacks any people skills, and if there's a problem with your order, confronting him leads to public harassment on social media. I strongly advise avoiding this service.
I received my order missing a mister bottle and a crushed fruit fly culture. The support team did not apologize or offer a replacement. After multiple attempts to contact them via email and messaging, I received no response. I’m requesting a full refund since I had to find alternative solutions. Their response when given a final chance to address the issue was dismissive.
I reached out to inquire about purchasing enclosures for my small business. My request was handled swiftly and professionally. Even with some delays in communication, the support team was apologetic and understanding. After payment, my order was dispatched promptly. I look forward to future purchases.
I would not even give one star if it weren't necessary. The owner exhibits abusive behavior and shows no respect for customers. When confronted about his mistakes, he resorts to public insults and attempts to intimidate. I would not recommend this service.
My partner ordered an enclosure and mantises, but they sent incorrect parts, rendering the enclosure unusable. After several ignored emails and a PayPal dispute, we managed to fix the issue ourselves. The eventual response was rude, accusing us of wanting more than just a resolution for the side panel. It’s surprising that this business continues to operate with such treatment of customers.
I encountered a troubling situation with the owner of a Facebook group. After my partner was misled and lost money, she shared her experience, which led to her post being removed and public criticism from him. Following her review, he sent threatening messages, showing a pattern of targeting individuals who voice concerns. Caution is advised when considering this service.
After being misled about a purchase, I shared my experience in a Facebook group. The admin removed my post and publicly attacked me. Following my review, I received threatening messages regarding my unrelated business. His poor customer service is evident from various reviews, particularly towards women. I recommend looking elsewhere.
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