I faced challenges trying to report my pet's passing... Signing up for an account didn’t send a verification message, preventing me from completing the process. The website was slow and cluttered with issues. There were no contact times for web chat, and no direct email available. I’m confused about why I need to pay to update my details after already paying an initial fee. Storing basic data should be free, yet I can’t update my pet's information. I’m left wondering if my records are even safe.
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Petlog is the largest database in the UK; supporting the reunification of lost and found microchipped pets. Managed, by The Kennel Club, over 13 million pet owners trust us to keep their details safe, and assist in reuniting them with their pet; should they go missing. We have been doing so for over 25 years. A not-for-profit organisation, we defer income to support the database and ensure that we meets our service promise to customers, for the lifetime of the microchipped pet.See more
