I had a terrible experience. After emailing a query in March 2024 about accessing my pet’s details, I received no response. I then called and was told I needed to pay to make updates. After paying, I received confirmation stating I could update my details, but when I logged in later, no pets were registered to my account! The website was difficult to navigate, and I received an email response stating the contact email was not in use. Overall, it was a frustrating experience and a waste of money.
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Petlog is the largest database in the UK; supporting the reunification of lost and found microchipped pets. Managed, by The Kennel Club, over 13 million pet owners trust us to keep their details safe, and assist in reuniting them with their pet; should they go missing. We have been doing so for over 25 years. A not-for-profit organisation, we defer income to support the database and ensure that we meets our service promise to customers, for the lifetime of the microchipped pet.See more
