I have been attempting to change the email address linked to my account for over a year. I can't transfer my pets' details to my new email due to an issue with my middle name on the new account, even though all other information matches, including date of birth, first and last name, and address. I have contacted the support team multiple times via email in recent months to resolve this, as I refuse to pay for premium service over such a trivial matter. In my last message, I expressed my frustration and reiterated the situation, yet the support team has completely ignored my inquiries. I previously paid for premium service with my old email when I first registered my pets, but now I'm unable to perform such a simple task as updating my email address. Thank you, support team, for your outstanding service.
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Petlog is the largest database in the UK; supporting the reunification of lost and found microchipped pets. Managed, by The Kennel Club, over 13 million pet owners trust us to keep their details safe, and assist in reuniting them with their pet; should they go missing. We have been doing so for over 25 years. A not-for-profit organisation, we defer income to support the database and ensure that we meets our service promise to customers, for the lifetime of the microchipped pet.See more
