I placed an order for a custom dog sweater at the beginning of December, assured it would arrive before Christmas. As the holiday approached and I received no shipping updates, I contacted customer support for an estimated arrival. Their replies were vague and unhelpful, with phrases like “we’re on it” or “we’ll get back to you soon,” but they never followed up. Now, the sweater still hasn’t arrived, and I have to file a claim to resolve this. Their product isn’t unique, and there are many other sellers offering similar items. Based on this experience, I regret not choosing one of them.
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