I bought a redsea lid cover for my reef tank on the 18th of February and has been waiting to picked up by UPS since the 21st...I have called them 4 times and emailed them four times....no response from the emails...I originally spoke with Tommy and he said he would call the warehouse to find out why this has not shipped and send me an email to give me an up date...no email...I then called and talked to Mathew...he said Tommy was not working and does not have access to his emails but will leave a message and have him email me...no email...I called again and Mathew answers and Tommy is at lunch but will have him email me the status...no email...I also called the first time when I received an advertisement email from them but the number is Big Al's online..they are the ones who own this site...I requested a refund but again no response..I filed a complaint with the BBB and also contacted my bank to have them reverse the charges.....
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