⭐☆☆☆☆ Disappointing experience — buyer beware
I purchased an automatic litter box from this company and unfortunately had a very poor customer experience.
The unit itself was far larger than expected and completely unsuitable for my space. I contacted the company immediately to arrange an exchange for a smaller model, however I was told I needed to return the item at my own expense before anything could be considered.
The return freight alone cost me $120 — almost 50% of the price of the product, which feels completely unreasonable given I was simply trying to switch to a more suitable size. The item was unused, still wrapped, and only opened to check dimensions.
The lack of flexibility or customer support throughout this process has been extremely disappointing. Between the high shipping costs and rigid return policy, I would not purchase from this company again.
I strongly recommend future buyers carefully consider the sizing and return costs before ordering — this has been an expensive lesson.
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