We had been with the company for around 7 years to insure our Maltipoo, who sadly passed away last week at 15 years old. The costs have become outrageously high, with us paying £200 monthly over the last year. We rarely utilized the service due to the substantial £150 excess fee, meaning we had to cover consultation costs ourselves. Given her advanced age, we opted against costly treatments that offered little chance of improving her quality of life. After she suffered another stroke, we made the heart-wrenching decision to let her go peacefully to avoid a more painful end. This also meant we faced an emergency vet fee of £125. The entire distressing experience cost us about £500, yet we received only £11 from the claim. This is incredibly hard to accept during such an emotionally and financially challenging time. The company would have profited nearly £10,000 from our pet, leaving us with a very negative impression. While we plan to get another pet in the future, we would not consider returning to this company and cannot recommend their service to other pet owners.
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Established over 40 years ago, Petplan is the UK's No.1 pet insurance provider, offering comprehensive pet insurance, including Covered For Life® policies for dogs, cats and rabbits. Discover more on our website petplan.co.uk.
