This company allowed a vet to diagnose a condition with my cat which is excluded from my policy as a pre-existing condition. The vet did not examine my cat or run any tests and at the time, my daughter was cat sitting for me as I was away. She panicked when my kitty got sick and had a runny tummy. She told the vet that my cat did have a UTI last year and the vet decided without examining her it was a UTI. When I returned from my short holiday, my cat was fine and just seemed to be suffering with stress and anxiety. She gets separation anxiety if I am not home.
They rejected my claim because of what the vet put down as a diagnosis. I have called and called and emailed and emailed. Still waiting for this claim to be paid so they can do their full investigations which I have been told takes 6-8 weeks!! Not sure what they want to investigate???? Vet didn't examine my cat and ran no tests, therefore I would like my claim to be paid. What a nightmare of a company to deal with.
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Established over 40 years ago, Petplan is the UK's No.1 pet insurance provider, offering comprehensive pet insurance, including Covered For Life® policies for dogs, cats and rabbits. Discover more on our website petplan.co.uk.
