We recently listed our beloved dog for adoption through PetRehomer, hoping to find a suitable home nearby so we could still see him occasionally. Initially, the experience was promising. Jenny from the PetRehomer team was quick to respond, list our dog, and discuss our specific requirements. We appreciated that she understood our desire not to rush the process and emphasised that we should only proceed if we felt comfortable with the adopters.Within just one day, we received an application and were advised to follow their adoption process, which included a home visit and as many meet ups as we felt necessary. This was important to us, not only to ensure the adopters were a good fit for our dog, but also that our dog was a good fit for them.However, things took a turn when the adopters wanted to take our dog after just one park meetup. We expressed our concerns, especially since my wife hadn’t met them yet and we hadn’t completed a home visit. Despite this, we received a call from Jenny pressuring us to hand over our dog, stating that the home visit was unnecessary, even though it’s listed as a key step on their website. She warned us that the adopters might withdraw if we didn’t comply within a week.We felt unheard and pressured, especially as we were about to leave for a holiday and had simply asked to wait until our return to finalise the process. The adopters eventually withdrew, and Jenny blamed us for being unable to commit, even though we were just trying to ensure a smooth and thoughtful transition for our dog.In our view, PetRehomer failed to set clear expectations with the adopters and abandoned their own process under the pressure of a paying customer, overlooking the well-being of the dog in the process. If you deeply care about your pet and want to ensure a proper introduction and transition to a new family, we would caution against using PetRehomer. Unfortunately, it seems that when adopters push for a quick handover, your concerns and your pet’s well-being may be overlooked.
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