We relocated our dog from Canada to New Zealand. It is a highly burdensome process. At some point, we felt hopeless, as our dog is a Shih Tzu, and airlines didn’t want to carry a snub-nosed dog. Elaine from PRI, from all the several companies we contacted, was the one who always told us the reality of what was coming and showed a complete understanding of all the requirements.She fought every step to make it possible for us to reunite with our dog. She kept me trying even when I was about to give up. She told me she would bring Donna to us, and she did it. She researched all the possibilities, gave all the information I needed, worked with my vet and me, and was patient and willing to keep trying whenever everything went wrong. By the end, she found the perfect path to bring our dog home, and we finally have her here safe and sound! We don’t have enough words to say how thankful we are to Elaine and PRI.
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We are a global pet relocation service that puts the care and safety of your pets first, and without compromise.
We take a very personalised approach to your travel needs and support you through every step of your domestic or international journey. We provide a full range of flexible options tailored to your personal needs.
We serve the expat community, supporting your relocation or repatriation. Our objective is to minimise your stress, and maximise the comfort and safety for your pet, as cost effectively as possible.
We can facilitate every aspect of your pet's relocation; pet taxi, boarding, quarantine, health certificates, vet inspection, vaccinations, import permits, flight booking, pet handling, chaperone pet nanny service - whatever your needs, we have the trusted professional network to make it happen.
For our clients travelling from/to the United States, we work closely with USDA and CDC to facilitate endorsed health certificates and permits.
Moving your pet safely and with as much comfort as possible is our highest priority. We monitor your pets travel from the start of their journey until they are safely back in your hands. For us, communication is so important and we engage very proactively with our clients to ensure that they are informed, reassured and confident in us. We are accessible and on hand 24/7. No matter what, when you travel, we are always on the end of the phone.
Pet relocation is increasingly challenging, particularly post Covid as airlines rebuild their service and Human Resources. We are expert on global regulations, documentation, rules, airline restrictions, guidelines and best practices. We have an extensive global network of trusted professional service providers (drivers, handlers, airlines, vets, that support us in providing a first class, five star, service.
When we work with clients we always have contingency plans and the ability to pivot. We understand that our client's plans can change quickly. We pride ourselves on our flexibility and capability to respond quickly, efficiently and positively.See more
