Review Time
This is the second time I've used this company. I can't recommend them enough! You can tell Elaine cares deeply for your animals and understands the parents stress as well.I have 8 dogs and a cat and moving with them is so stressful. But Elaine made it so easy for me. I moved everyone from Costa Rica to Canada and am now returning to Costa Rica. Hopefully I don't move again for a long time, but if I do, I would ONLY use PRI. Elaine fixed every issue that came up super fast. I opted for full service, meaning animals picked up from my home and driven to the new location. And her quote was extremely transparent and also reasonable. I used a different company the first time I travelled, and the experience was night and day. All my animals arrived well taken care of with Elaine. Their experience seemed to have very little trauma which is so important to pet parents! Honestly, I don't believe anyone else could do what she does.
Our experience with this company was not positive. Although we had stated our desire to work with them, we never got an official contract or quote for the service that we were asking for (which was help with pet relocation paperwork). Despite our attempts to communicate the ongoing issues, we were never formally seen as "clients", so our attempts to communicate were futile and seen as unimportant. We had always intended to work with this company, but I just thought that they might've sent an invoice after the completion of services, since nothing was ever mentioned, however, I guess that was not the case. We had many issues with communication, and therefore have decided not to proceed. My recommendation is that you ask all the necessary questions about pet relocation before you get involved, as it is a lengthy process and might not get you the results you desire, as it was in our case.
Elaine was our guardian angel getting our dog, Dasher, from the USA to New Zealand. NZ is not for the faint of heart to relocate pets to, it has some of the strictest requirements in the world and needs many months of prepping and planning in advance. I called Elaine 5.5 months before we were moving, it took that and an additional month after we moved to get our Dasher down here. Throughout it all, many setbacks happened, and Elaine handled all of them quickly and expertly. She had empathy and genuine concern over our dog and the many hurdles it took to get him on the plane.It was a very emotionally stressful experience, but Elaine made it so that we weren’t doing it all on our own (I firmly believe he wouldn’t be here if we had tried to do it on our own). Don’t undertake relocating your precious pet without expert guidance, hire PRI and Elaine to ensure everything goes right. If you’re willing, and able, to invest in your pet to move them, then invest in Elaine to get it done. Thank you Elaine, and everyone else at PRI who had a hand in getting Dasher down here to us, for being there every step of the way and handling all of the stressful incidents that came up throughout Dasher’s move. We are so grateful!
We relocated our dog from Canada to New Zealand. It is a highly burdensome process. At some point, we felt hopeless, as our dog is a Shih Tzu, and airlines didn’t want to carry a snub-nosed dog. Elaine from PRI, from all the several companies we contacted, was the one who always told us the reality of what was coming and showed a complete understanding of all the requirements.She fought every step to make it possible for us to reunite with our dog. She kept me trying even when I was about to give up. She told me she would bring Donna to us, and she did it. She researched all the possibilities, gave all the information I needed, worked with my vet and me, and was patient and willing to keep trying whenever everything went wrong. By the end, she found the perfect path to bring our dog home, and we finally have her here safe and sound! We don’t have enough words to say how thankful we are to Elaine and PRI.
If you need good, loving and sincere care for your dog, be it training, day care or boarding for multiple days, don’t look further than Camp Bow Wow! All the staff is outstanding and very trusted. Probably the best value for money in the area…Beside the regular day visits and a few short term boardings during the Sep-24 till April-25, our dog stayed with the Camp for the past 4 months till Sep-25 due to my family relocation to international location in Far East and our dog just joined us recently in the new destination when we were ready to receive him - the amount of care staff has shown to our dog, frequent updates on his well being, a few vet visits when it was needed, our dog attendance of the Camp staff meeting (:-),?) the staff photo with our dog when he was leaving the Camp, and very touchy - St Anthony medal attached to his travel cage to be with him during the very long trip to Far east. This all goes way beyond the regular boarding care! He came super clean and healthy to us for a huge reunion - thank you sooo much the ‘Camp Bow Wow staff’!!!❤️
Expert concierge-level service from start to finish.Elaine contacted us the morning after we sent our request and had us on a virtual meeting that afternoon. From providing info about the various methods of travel to managing the USDA Health Certificate processes, PRI was on top of all the things we didn't even know we needed. There were some minor communication/connection issues going between comms platforms, but Elaine was quick to correct these and when timely communication was needed, she was always there.Our pets were cared for from door-to-door and PRI followed them continuously, providing near-real-time status updates on their progress. For the price of about a business class ticket, our pets got white glove service. PRI made the process almost stress-free and handled any issues before we even knew there was one. We can't say enough good things and highly recommend PRI for any pet relocation needs.
The main thing that made the experience great was Elaine herself. She has such a wonderfully careing disposition. You can really tell she's passionate about what she does and it shows with every interaction.I recently required her assistance with moving my my 80lb rottweiler Zelda to Sweden from the U.S. and she walked me through every step and managed every obstacle. She is very well versed when it comes to the ins and puts ofngetting your pet to where they need to go safely and the connections to make it possible. There's literally nothing that happened on my trip that she didn't have a backup plan for.I don't plan on bringing my Zelda on any other flights but if I ever have to do so I would 10/10 utilize Elaine's services at PRI.
Could not be happier with the service that PRI, especially Elaine provided us. As an anxious pet parent shipping 3 pets cargo to London, Elaine had everything under control. She guided us through the process and had the best people waiting at drop off and pick up. The pets were well cared for and arrived happy and healthy.
This did not seem like a business relationship. This was like a best friend who was available day and night in different time zones to help me, like my PA. I had looked at some documentation to move the three pets from the US to the UK, and the documents conflicted on how to do it, the order and timing and what to do first. We had our family vet who has done this before, but even they were not certain of the process and expected over 30 days to complete before getting the travel certificate / Pet passport before the flight. I looked for multiple companies to complete the process, and Elaine from PRI really stood out. We had an initial call where she could explain the process, understand the pitfalls, and not only process the movement but also take over, working directly with the vet and teaching them. The vet even said how wonderful and helpful she was in explaining how to fill in the forms for the certificates, and Elaine continued driving every step of the process, shortening the timelines.Everyone we worked with, from dropping off the pets to collecting them at the destination airport, cleaning them, and delivering them to our destination, was wonderful and helpful.We were rushing to move, and our expectations were over 30 days; Elaine did it all in a couple of weeks.Not only was this the best process I have experienced, but it also allowed me to focus on moving my house and people at an excellent price for more than a professional execution.It almost makes me look forward to moving again, if I do, I know who I am calling.
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We are a global pet relocation service that puts the care and safety of your pets first, and without compromise.
We take a very personalised approach to your travel needs and support you through every step of your domestic or international journey. We provide a full range of flexible options tailored to your personal needs.
We serve the expat community, supporting your relocation or repatriation. Our objective is to minimise your stress, and maximise the comfort and safety for your pet, as cost effectively as possible.
We can facilitate every aspect of your pet's relocation; pet taxi, boarding, quarantine, health certificates, vet inspection, vaccinations, import permits, flight booking, pet handling, chaperone pet nanny service - whatever your needs, we have the trusted professional network to make it happen.
For our clients travelling from/to the United States, we work closely with USDA and CDC to facilitate endorsed health certificates and permits.
Moving your pet safely and with as much comfort as possible is our highest priority. We monitor your pets travel from the start of their journey until they are safely back in your hands. For us, communication is so important and we engage very proactively with our clients to ensure that they are informed, reassured and confident in us. We are accessible and on hand 24/7. No matter what, when you travel, we are always on the end of the phone.
Pet relocation is increasingly challenging, particularly post Covid as airlines rebuild their service and Human Resources. We are expert on global regulations, documentation, rules, airline restrictions, guidelines and best practices. We have an extensive global network of trusted professional service providers (drivers, handlers, airlines, vets, that support us in providing a first class, five star, service.
When we work with clients we always have contingency plans and the ability to pivot. We understand that our client's plans can change quickly. We pride ourselves on our flexibility and capability to respond quickly, efficiently and positively.See more
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