I ordered replacement litter boxes and saw they were out for delivery. However, the tracking number showed an incorrect address that didn't match my confirmation email. DHL couldn't deliver due to this issue, and when I tried to contact the company for clarification, finding their contact details was frustratingly unclear, and they did not respond. It feels like a scam, especially since one of the boxes did arrive.
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It goes without saying we’re a pet-loving brand. Right from the earliest days of PetSafe®, our love of pets meant we all shared the same dream to make PetSafe® one of the most trusted brands for pet owners the world over.
We strive to do this by living up to our company values to be trustworthy, empathetic, dedicated and genuine. It’s an ethos inspired by our CEO, who as a passionate pet owner, has created an open and honest culture. And this means we listen to our customers and each other and respond by making continuous improvements to our products and processes.
Everything we do is aimed at strengthening that unique and special relationship we know exists between an owner and their pet. Every product carrying our brand name is based on our understanding of the mutual love between pets and people.
Creating best moments for pets and ensuring their safety, health and happiness is as true today as it ever was. It’s what keeps our tails wagging.See more
