The cat flap is poorly made. Both screw retaining clips broke while I was installing it. I had to disassemble it, replace the screws with bolts, and glue them to the plastic backing, risking voiding the warranty. I feel cheated out of £70. If I hadn't needed to replace an older version, I would have chosen a different brand. The only positives are that it no longer beeps or requires plugging in, but it seems smaller and trickier for my older cat to use, and it didn’t come with batteries, adding to my expenses.
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It goes without saying we’re a pet-loving brand. Right from the earliest days of PetSafe®, our love of pets meant we all shared the same dream to make PetSafe® one of the most trusted brands for pet owners the world over.
We strive to do this by living up to our company values to be trustworthy, empathetic, dedicated and genuine. It’s an ethos inspired by our CEO, who as a passionate pet owner, has created an open and honest culture. And this means we listen to our customers and each other and respond by making continuous improvements to our products and processes.
Everything we do is aimed at strengthening that unique and special relationship we know exists between an owner and their pet. Every product carrying our brand name is based on our understanding of the mutual love between pets and people.
Creating best moments for pets and ensuring their safety, health and happiness is as true today as it ever was. It’s what keeps our tails wagging.See more
