We bought a new bark collar from Petsafe supplier in Australia and the poorly made charger plug failed. VetCross gave us another but it too was missing part of the plastic off the charger end. Why does it cost near $50 to replace a simple USB cable? I emailed Petsafe with full details of my product failure almost two months ago and there has been NO RESPONSE. Why is the cable so flimsy? Will not buy from Petsafe again due to poor customer support.
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It goes without saying we’re a pet-loving brand. Right from the earliest days of PetSafe®, our love of pets meant we all shared the same dream to make PetSafe® one of the most trusted brands for pet owners the world over.
We strive to do this by living up to our company values to be trustworthy, empathetic, dedicated and genuine. It’s an ethos inspired by our CEO, who as a passionate pet owner, has created an open and honest culture. And this means we listen to our customers and each other and respond by making continuous improvements to our products and processes.
Everything we do is aimed at strengthening that unique and special relationship we know exists between an owner and their pet. Every product carrying our brand name is based on our understanding of the mutual love between pets and people.
Creating best moments for pets and ensuring their safety, health and happiness is as true today as it ever was. It’s what keeps our tails wagging.See more
