petsdrugsonline.co.uk

3
3 Based on 49 reviews

...

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Steve Kelly
Very incompetent poor service AVOID

Ordered flea treatment a week ago 3/10. Nothing happened until Monday 6 when I was sent email by them saying I had sent invoice from vet , not prescription .Wrong. I checked sent emails & they were sent correct prescription . Also went to junk.First email on 3/10 said we have received prescription its been paid & will be sent shortly. Today I chased up company. Would not accept they had received prescription though I had proof.I sent it again phoned to check they had received it....phones busy we'll call you back. Didn't happen. I phoned again and waited until I was answered.Again told wrong info sent. Not true.I then got the vet to send info. Pet drugs then said 'Dear Customer , Your prescription has been reviewed by our in-house vet team and has failed the prescription check for the following reason – The name of the product ordered does not match the name of the medication your vet has prescribed'ie they know better than the vet.Unbelievable. AVOID

2
Date of experience: Oct 03, 2025

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