Absolutely dreadful company. My dogs veterinary diet food arrived burst (this has happened before- i stupidly assumed it was a one off). I emailed, attached numerous photos of all aspects of the issue. I eventually received a copy and paste type response asking for photos of the issue (already sent) and offering me either a partial refund or a replacement bag. Now this indicates that the original complaint was not read or opened or given any sort of attention- if they had they would have seen the photos. Secondly the food was now contaminated and had been burst/opened for an indeterminate amount of time so is unusable. Their offer of a replacement bag doesn't fill me with confidence and despite asking repeatedly for an update and advising ive already sent photos, it has taken days to respond again to me. Avoid at all costs. Im sitting here a week later still without dog food and still without a refund
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