petshop.co.uk

4.6
4.6 Based on 521 reviews

...

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Mason Fisher
Unexpected extra charges

Attempted to order during a Black Friday deal for two bags of dog food with a 5% discount. It should have been £136 as indicated in my basket, but when trying to pay with Google Pay, it changed to £144! I canceled, and my partner tried with Apple Pay, which charged £136, but then it also changed to £144 again. Where did that extra £8 come from? Shipping was free, so it wasn't a delivery charge. I canceled and ordered from another supplier.

1
Date of experience: Nov 28, 2025

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