petsmart.ca

2.4
2.4 Based on 20 reviews

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Rich W.
A Disappointing Experience

I had a frustrating experience with this company! I live in the U.S. and ordered a product that was supposed to arrive by a specific date for a gift in Canada. On the delivery day, it still hadn’t shipped. They suggested I order from the Canadian site, but it wouldn’t accept my U.S. credit card. After six calls to customer service and over five hours of waiting, I received no callbacks as promised. It’s disappointing! I can purchase from various places worldwide with my U.S. credit card. Very unsatisfactory!

1
Date of experience: Dec 08, 2025

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