petsmart.ca

2.4
2.4 Based on 20 reviews

...

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Elle Ross
Concerning Practices Observed

I visited a location today to buy dog food and noticed a betta fish in a container that was hard to see through. I asked for the manager, who seemed uninterested and suggested placing the fish in a clearer cup. The fish had been there for over four weeks unsold. I inquired about a discount due to its condition, and she agreed to a 50% reduction without much concern. After taking it home, I discovered the fish had health issues. I’m appalled at how this was handled and will not return after being a loyal customer for over 30 years.

1
Date of experience: Oct 21, 2024

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