I have purchased gift cards online at Petsmart .caHowever the phone app does not provide grooming service options .I went online to purchase the gift cards and tried to redeem it for services the next day .The website - not the phone app Does not provide options to redeem your gift cards.I called customer service and spoke to the supervisor and shee suggested Ipay for the full grooming service using my credit card?????Why would I do that when I already purchased gift cards?????Her response was they need to investigate why I am not able to make an online purchase with my gift card .For the inconvenience she offered my $5 coupon when I spend $40???? What an insult !!!!They put me thru to the grooming line then the grooming line says theyneed to put me thru to the store . When they put me thru the store manager / store leader “ Amy”. She refuses to listen to my complaint and when I asked for head office number or email she indicated they do not have one . In conclusion. Do not purchase gift cards if you plan on making online purchases as the website does not have a field to put in your gift card information and pin .This is a corporation with the worst website and it’s not user friendly!!!!Fix it PetSmart - giving you a one star for the worse experience after spending 2 hours on the phone they asked me to come in to redeem my gift cards for services or products .Updat: I went into PetSmart today to make a purchase and the gift cards did not work.The manager indicated they willContact head office to advise them . In the meantime . I spent another 2 hrs in the store to figure this out only to find out there is nothing they can do.What a waste of time!!!
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