The problem lies more with the delivery partners than the service itself. I advise against using this particular delivery option. Communication was lacking, as we reached out but received no response. The checkout process doesn't clarify how items will be delivered, and we prefer store pickup or standard shipping. Our order of training pads arrived carelessly, left out in the rain without proper packaging. Despite our attempts to communicate and even leaving a tip for the driver, the delivery experience was disappointing. If the item had been damaged, we would have sought a refund. Other platforms manage delivery better. On one occasion, a different driver was thoughtful enough to ensure the delivery was intact, earning them a generous tip. Unfortunately, the third-party drivers associated with this service fall short. While the overall rating for the service is commendable, their delivery aspect is lacking. There is a way to lodge complaints on their site, but no specific option for delivery issues. Two stars for the careless delivery and the unsatisfactory experience, especially since the item wasn't available for pickup.
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