I arranged for my dog to receive a full grooming session, including nail trimming, a bath, paw shaving, ear cleaning, and teeth brushing. I was informed it would take about 2.5 to 3 hours, but I got a call to pick him up in less than 2 hours. When I inquired about how he did, the groomer simply said, "he did good." After paying $80 and returning home, I inspected my dog and noticed his paws were not trimmed, his nails were neither smoothed nor ground down, and they were left short, jagged, and splitting from a quick clip. I wasn't sure if his teeth were brushed either. His ears were still dirty and oily, indicating they hadn't been cleaned. I called the store back, but the groomer had already left for the day. The representative I spoke with mentioned they typically don't shave the paws of the breed, claiming it causes their hair to grow excessively. This was surprising, as my vet had never mentioned this about any breed. I had clearly paid for a comprehensive grooming service, but it seemed like they only completed the easiest tasks just to finish up and leave. I am very dissatisfied with the service provided at the location and the care my dog received. Although I wanted to share photos, I couldn't do so. I was told I could bring him back for the paw shaving, but driving 45 minutes to have services that should have been done initially feels unacceptable. I believe my dog was handled by inexperienced groomers lacking in professionalism, and I will not put my pet through this again.
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