I seldom write a review for company but I think this is my responsibility to share my experience with Pet Plus us to all the Pet owners out there, I purchased the pet insurance for my dog since she was a baby, first through PC president Choice, I am very happy with them, no issue for any claim. My dog is very healthy in general. Later on Pet Plus us took over PC insurance. They offer the same coverage and it seems ok at the beginning. Until my dog get older, despite her medical claim is very minimal, the insurance premium increase by $50-60 a month, from approx. $110 to $160 monthly, and them became $217 monthly just within 2 years period. Few months ago, we received another renewal noticed said the next renewal in Nov 2025, the insurance premium will be $499.00 per month which is 130 % increase. My dog was 14.5 years old at that time and this is the time that she needs the insurance protection the most, everyone agrees the fact that this insurance company is trying to make me cancel because they know when the dog get older, there may be more claims. They also know no one is going to pay $500 per month + $500 deductable yearly + 20% co-insurance and the owner either pay the ridiculous amount or cancel the policy. I was super upset and demand for explanation from Pet Plus us, all they said was they are no longer offer PC insurance coverage and we can lower the coverage amount with slightly lower premium. I was speechless, my family pay insurance for the whole life of my dog and when she needs it the most, this company do this to us. while I was thinking what to do as the insurance renewal date was approaching, my dog suddenly get very ill and she passed away in Oct, 2025 before the renewal date. While I am grieving for the passing of my dog, I thought I don't have to deal with Pet plus us anymore but this is not the end, now I still have to deal with them for the over charge premium fee they are owing me, they deducted one month premium after my dog pass away and they agree to refund them to me, it has been more than two months since my dog's passing , they still own me the money as of today Dec 23, 2025. I have to call them every few days and push. I am so frustrated therefore I decided to write this review and warning the Pet owners out there. Be careful and make the right choice when select the Pet insurance .
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
