Review Time
I sent a request for kennel reimburse as I was hospitalized for 3 days. I did exactly as they instructed me to do. My claim was put on hold because of insufficient information. It took me 5 calls before anyone could tell me something other than "I don't know what is needed." Finally I was put in touch with Candice. She was exceptional. She got to the bottom of what more was needed, making calls to receive necessary documents. Ask for Candice if you are having issues.
Horrible company to deal with. Just put some money away every month and don't get hosed by them. Constantly increasing monthly premiums. In 5 years with them (and only 3 minor claims, one was denied, one reimbursed less than my monthly premium) my monthly premium has almost doubled. I appreciate that things do go up, but the latest increase was $20 a month. This is an absolute grift.
Horrible company to deal with. Just put some money away every month and don't get hosed by them. Constantly increasing monthly premiums. In 5 years with them (and only 3 minor claims, one was denied, one reimbursed less than my monthly premium) my monthly premium has almost doubled. I appreciate that things do go up, but the latest increase was $20 a month. This is an absolute grift.
STAY AWAY! Paid premiums for over 10 years and the premiums were always removed from my account on the very day required. One claim for a broken tooth requiring surgery and I first received a letter from this awful company saying it would take up to 7 weeks for a response (Bearing in mind my pet is in pain) and then was advised that the claim was not going to be honoured. Easy for Pets Plus Us to grab premium money and it appears it was easy for them to deny the claim! Tooth issue was clearly caused by trauma and not age/hygiene. As a senior on a fixed income, I feel betrayed and taken advantage of by this Pets Plus Us company. SAVE YOUR MONEY! Not worth it! The reason we get pet insurance is to help when emergencies happen and this is the treatment received... They should be ashamed of themselves.
Pets Plus Us has been consistently unresponsive to repeated requests for general clarification on coverage and their definition of pre‑existing conditions on my dog's new policy. Taking out this policy feels less like sound protection and more like a game of roulette - you might be covered, or you might not. A company that can’t provide clear answers doesn’t inspire confidence or deserves business.
What a waste of money. They denied a claim when my dog got injured because they deemed it not an accident. I sent a reassessment claim in along with a detailed letter from my vet stating the injury was an accident. That was in December 2025, well beyond the 30 business days required for their assessment. Now they have ignored all my emails. This is not a service. Don't waste your money. Put it aside instead for later vet emergencies.
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
