Pets Plus us - was a policy i had been paying into (formerly PC pets) for 9 years + for my Dog and never used. In august my dog was hit by a car and was in serious condition. I reached out to check my coverage only to find I had been part of a legacy plan which they cancelled. They did not mail me a letter or call me (both were on file) but simply sent an email to an old address that didn't exist anymore and they would have received an undeliverable. I had no knowledge i no longer had coverage. when i called they said they would appeal. I followed up a few weeks later and had a really helpful rep who said a decision could take up to 60 days. It is now november, I have spent 20 000 to save my dog (and it worked thank god) but not thanks to this company. I am completely floored at the lack of effort to move my policy over and then again at the lack of response to appeal. At this point i want nothing to do with this company - after paying into a policy for over 9 years they don't even have the decency to follow up with me when the plan was cancelled (by them) OR for my appeal...this all happened while I was watching my very loved dog recover from major surgeries to save her life. I work in customer service and always send in notes when i receive good service (and I want to say again the second agent i spoke to was lovely) - but I can't stand by and not comment when there is a lack of care for the customer during the time they need you most. 100% would not recommend.
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
