April 1st 2025Pets+Us is downright shady and dishonest. I have my Yorkie dog insured with them since she was born, so well over 12 years I have been paying monthly premiums for the Ultra contract package (this was the highest premium package offered at the time with the most coverage). There have been no issues. Now, they recently told me they are dropping my Ultra contract package and replacing it with one offering lower coverage at a slightly lower premium for my now SENIOR dog. They want to charge under $100 per month and only offer a maximum of $3,000 per YEAR (instead of what I had which was $4,500 per CONDITION per year!!! I am not in agreement as this is less coverage than I originally had paid for and agreed to.What they're offering now is almost 4 times less coverage per year. They are basically trying to kick out older loyal customers with older dogs off their list of responsibilities. I have contacted my lawyer friend to research with her litigators what can be done to stop them from cancelling my current Ultra contract package. It is also important to note, that over the past 12 years they have ldoubled my premium amounts and also increased my deductible amounts. I feel that I have been taken for a fool. If this was an insurance for humans, this would never fly. Pets + Us took notes of my issues with the inferior insurance policy they are proposing. Someone is supposed to call me back to discuss this. I will give them one week to reply and act accordingly. After one week, failure to do so will trigger a lawsuit pursuit on my behalf. Be honourable Pets + Us, do the right thing.Fern (Montreal, Canada 🇨🇦
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
