Wouldn't recommend the company to anyone.My credit card was compromised. I tried to update my new card details online only to be told that that was not an option and I would have to call in - despite the fact that the entirety of my transaction previously was only online. I requested that the policy be cancelled if they were going to make it so inconvenient to update CC details. They finally did so a couple of weeks ago.I was, frankly, too busy to do any additional research into other providers and figured if Costco was affiliated they must be alright so I just called in to restart the policy. No, sorry, we can't restart it you'll have to reapply. And here's a new quote for an extra $5/mo. When questioned why the cost was higher when I had never made a claim, the rep was unable to justify it. When I said that I wouldn't be proceeding as PPU was significantly more expensive than another provider I knew about, the rep had the audacity to say "it's only $5." Absolutely, wildly terrible customer service. Save yourself the hassle.
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
