Absolutely terrible dishonest business with horrendous customer support and predatory practices - they will do anything to not pay out and change terms mid policy. After months of billing errors on their end, they finally sorted it out and collected multiple months worth of premiums from me in a lump sum, almost $500. I was originally fine with it - monthly premiums are part of having insurance, obviously, and technical errors happen. However, even though this was a simple billing issue (the charge was getting stuck in a pending status on their end) they said they had to reissue my insurance policy and it needed to be underwritten again. They then asked all this extra documentation for my dog from when he was a puppy 7 years ago in a city we no longer live in, even though I’ve had an active policy and been paying them premiums for MONTHS. I rejected this request on principle because I shouldn’t have to provide any additional documentation - it’s NOT a new policy and never should have been “terminated for non payment” in the first place - my credit card has been active and valid this entire time. This literally was not my problem or fault at all. After getting absolutely nowhere with their Support team (their replies would take weeks and I also spent about 10 hours on the phone with them), I disputed the charges via my credit card and reported this business to the provincial regulatory body and the BBB. I won my chargeback dispute and Visa sided with me immediately. I wish I hadn’t wasted MONTHS of my time trying to resolve this with PetsPlus directly. Such a waste of time. What a shady company, stay far far away! (I found them via Costco and I’m usually happy with businesses partnered with them but wow, worst decision I ever made).
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
