Absolutely awful customer service and do absolutely everything to deny claims and disorganized. No condolences after my beloved Dozer passed away. Confusion and stall tactics to pay and last claims as multiple requests for additional documents, when documents are sent in they open separate claims not associated with the claim form. No understanding for the difficulty of losing a pet. I have submitted 2 claims for the vet visits and euthanasia and somehow there are 5 claims numbers and even had to request the vet to send the cremation documents with though they already send in all required form, medical records and invoice Worst everI also had insurance for my 2 cats and after denying a claim for a foreign body because the vet choice to do a barium treatment vs surgery it was denied$2000 but they would have paid $5000 for surgery. I cancelled and switched to Trupanion
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
