I paid $30-$40 a month for six years for my pet with a $250 deductible. When he died and I contacted them to cancel the policy, they didn't even say "condolences," nothing. By the time I got to the third or fourth rep (they are disorganized), I was offered an apology. They are very hit and miss as far as customer service goes. They did send three emails saying "sorry for the loss of your pet" after I sent in a polite suggestion that maybe the reps should offer condolences as it was a customer service department. Just terribly organized with no customer service skills, unless you by luck happen upon someone who actually knows what's going on.I paid almost $500 to have my beloved pet euthanized and cremated. Pets Plus Us covered $100 of it. READ WHAT YOU ARE SIGNING UP FOR. They also double-billed me the first month of my other pet's insurance policy, apologized and assured me I would be refunded. They told me it was a mistake because my cat who died was still in the system and that billing date was no longer valid. Then almost three weeks and three phone calls later, they decide that the double-billing was legitimate, that I had paid 2 weeks in advance and that was normal procedure. I asked why no one had told me that when I signed up, nor the three other times I was assured I was receiving a refund. They have no idea what's going on. AVOID THEM. I cancelled my policy with them and have filed a complaint with the BBB.They also now require that senior pets go under an expensive vet exam to rule out pre-existing conditions. When they were under President's Choice, no such expensive exam was required (almost $500). Both my pets were the same age when I enrolled them. They do not cover the great expense of this exam, it is at your cost. They were a better insurance company when they were under President's Choice, Pets Plus Us is money-grubbing and will charge you at every opportunity, and cause you unnecessary expense and hassle. Find a better insurance company to take care of your animals.
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
